Frequently Asked Questions
Early detection can be the best defense for serious medical conditions, which may not have any noticeable symptoms.
If you need to order a test that is not available on the Get Tested website, simply contact us and let us know what test you require, and we will see if we can get it for you. Contact us here: Contact page
Get Tested has over 150 tests available online that tests for health concerns such as diabetes, heart disease, allergies, STDs, hepatitis and more. If you are having difficulties finding a specific test or have questions, a digital consultation can be booked with our medical team here: Digital Consultation
Bookings are made online our website. Simply select the test/s you would like and select your preferred location. Once payment has been made, you will receive a confirmation email with additional booking information within the next 90 minutes
Bookings can be made on the same day. You are required to book the test 1.5 hours before your chosen time.
At checkout we give you the option to select an area that’s convenient for you. After payment for your order has been made you will receive a confirmation email with your booking form and the address of the laboratory attached.
Tests results can take an average of 2-3 working days before the full set is available. Each test will indicate the average time it takes to get the results back on the page.
A PDF copy of the test result will be sent directly to your email address.
A negative result means that the labs found no trace of any infection in your system. However, this does not mean that you are in the clear forever. We still highly recommend you taking normal precautions during any sexual activity in which you engage and continue to get tested regularly.
A positive result means that our labs found some trace of infection in your system. Our medical doctors will help give recommendations and, in some cases, prescribe treatment. If you require a specialist, they may also refer you to one in your area.
A test result that is equivocal means that it was neither positive nor negative. This could be due to a variety of factors. For example, if you have recently contracted an STD, it may not be present in your system long enough to produce a true "positive" result. You could also have another disease or a substance in your system that is causing an equivocal result. If you receive an equivocal result, your best option is to wait a short time before being tested again. This will aid in determining your next major step and whether or not you should begin treatment. Please do not interpret an equivocal result as negative.
If a test result is reported as “Non-Reactive”, then it is Negative.
Positive results will be attended to by our medical team, where possible a prescription will be provided. For more complicated conditions, additional testing and/or a referral to a more specialized provider may be required.
No, you cannot pay for any of our services with cash due to security reasons. We must process all payments through our secure website, therefore we cannot accept payments of cash, check or bank deposits.
The general answer is no, but medical aid benefits differ significantly. To be sure, it is best to check directly with your medical aid on whether the tests are covered. As a general rule, most non-emergency procedures are not covered by medical aid or come out of your medical savings (this is just your money, kept by the medical aid and not an actual benefit)
Yes, Get Tested is a confidential service. You can email to request that your data is deleted or book under an anonymous profile.
Yes, you do not need to provide personal information such as your ID number. An anonymous test can be requested after your appointment has been made.
Sexual Health Testing
According to NHS, 50% of men and 70% of women who are infected show no symptoms in the early stages of infection. The reason for testing is that symptoms may only occur once the infection has become more severe with a higher likelihood for irreversible damage.
Many STDs may not show symptoms, or may disguise themselves as other illness/disease symptoms. The only way to be sure is to Get Tested.
An STI (sexually transmitted infection) is an infection whereas an STD was an infection that developed into a disease.