Telehealth Sick Leave Assessment

Unable to access or travel to a doctor’s appointment? Get the medical support you need online. Request an online consultation from anywhere in South Africa. A licensed doctor will assess your symptoms and, if medically appropriate, issue a digital medical certificate that is submitted directly to your employer or organisation.

How It Works

1. Request a Consult
Complete a short online assessment by answering a few questions about your symptoms and medical history.

2. Doctor Assessment
A licensed South African doctor will review your information and conduct a consultation to assess your condition.

3. Receive Feedback
If the doctor determines that medical leave is clinically appropriate, a signed medical certificate will be sent directly to your employer via email (if requested). 

This service is for  

• Individuals living in South Africa
• Individuals over 19 years old only

Medical Assessment & Duration 

For mild, short-term conditions, the doctor may issue a sick note for 1 to 2 days if medically appropriate.

If your condition requires more than 2 days off, the doctor will request additional information or further medical assessments before issuing an extended certificate.

This may include:

• Physical injuries: Supporting documentation may be required, such as X-rays or relevant medical reports.

• Medical tests: Where clinically necessary, we will send you to a nearby lab for further testing (at an additional cost) 

Conditions Our Medical Professionals Can Assist With 

The conditions listed below are examples only and are not exhaustive. All requests are subject to an individual clinical assessment by the doctor (at their discretion). 

Respiratory Illnesses

• Common cold
• Flu-like illness
• Viral upper respiratory tract infections
• Mild viral fever

Digestive Issues

• Stomach bugs
• Diarrhoea and vomiting
• Mild food poisoning

Pain and General Symptoms

• Migraine or headache
• Menstrual pain

Urinary Symptoms

• Mild uncomplicated UTI symptoms

Mental Health & Stress-Related Symptoms

• Short-term stress-related symptoms (at the doctor's discretion)
  
  
  

Situations Where Telehealth Assessment Is Not Suitable

If your symptoms are severe or life-threatening, seek emergency medical care immediately. 

Examples of conditions that may require an in-person consultation include:

• Medical emergencies requiring immediate attention

• Chest pain or symptoms that may indicate a serious heart or respiratory condition

• Difficulty breathing or severe respiratory symptoms

• Serious injuries requiring physical assessment

• Conditions requiring a physical examination, testing, or further investigation

• Long-term disability assessments or workplace incapacity evaluations

• Requests for backdated medical certificates

• Requests where no genuine medical condition or health concern is identified
  
  
  

What Happens If My Request Is Rejected?

If the doctor determines that your request cannot be safely assessed or that a medical certificate is not appropriate, a partial refund will be issued with only 30% deducted. 

Why Choose Us?

✔ Licensed South African doctors (HPCSA-registered doctors)

✔ Secure online clinical assessments 

✔ Confidential and POPIA compliant

✔ Assessment completed from anywhere in South Africa

✔ Digital medical certificate (if approved)