Request a Sick Note

If you're ill and require a medical certificate for work or school (commonly referred to as a sick note or doctor's note) but are unable to visit a doctor due to distance, difficulty scheduling an appointment, or other constraints, you can request one after an assessment by one of our doctors online.

What you should know

• Receive a full refund if we can’t provide a medical certificate
• All certificates will be issued at the discretion of the medical practitioner following a telehealth assessment. Should the practitioner believe there's insufficient evidence, none will be issued
  

We offer two options:

• Mild symptoms - 1 to 2 days
• Symptoms requiring more than 2 days of leave (may include blood test)
  
  

How it works

Place a request

Based on the severity of your symptoms or illness, you may select either 1-2 days or more than 2 days of leave. Please note that a medical certificate will only be issued for absences exceeding 2 days, at the doctor's discretion. A blood test (no additional charge) may be requested, based on the doctor’s professional judgment.

Explain your symptoms

After placing your order, you will receive an email requesting you to complete a digital medical assessment

Doctor Review

An assessment by one of our medical professionals is required before the certificate can be issued

Receive your sicknote

Once assessed and approved by the doctor, your sick note will be sent via email

Who is this service not suitable for

• We cannot backdate a certificate or assist with an illness that occurred months or more than 2 days ago 
• This service is not suitable for urgent medical conditions or conditions that require treatment, please see a doctor in person
• For conditions where we are unable to detect any abnormalities (for example: certain psychological complaints), we will be unable to issue a longer certificate

Refund policy

• For requests where our medical team is unable to assist a full refund will be issued
• A partial refund will be issued if no communication from you via email is received or if you request a refund for any other reason. 30% will be deducted.

**Please note that medical certificates will be issued at the discretion of the medical practitioner following a telehealth assessment. Should the practitioner believe there's insufficient evidence for a certificate, none will be issued.